1. Processing Time
All orders are processed within 1 business days. Orders placed on weekends or holidays are processed on the next business day.
2. Delivery Time
We offer fast and reliable delivery across all regions:
- Standard Shipping: 3–5 business days
You’ll receive a confirmation email with tracking details once your order ships.
3. Shipping Fees
Shipping rates are calculated at checkout based on your location. Free shipping may be available for orders over a certain amount.
4. Tracking Orders
After your order ships, a tracking number will be emailed to you so you can monitor your delivery in real time.
Return & Refund Policy
1. Return Window
You may return most items within 30 days of delivery for a refund or exchange.
2. Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in original packaging
- Include proof of purchase or order number
- Some items (e.g., personal care, perishable, or custom products) may not be returnable
3. How to Return
Email contact@faslom.com with your order number and reason for return. We’ll guide you through the return process.
4. Return Shipping
Buyers are responsible for return shipping unless the product was incorrect, damaged, or defective.
5. Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days.
6. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, notify us within 48 hours of delivery. We’ll replace it or issue a full refund.
Need Help?
Email our support team anytime at contact@faslom.com — we’re here to help.